Shipping Policy

SHIPPING

Orders are processed within 1 to 2 business days of receiving your order. All orders are shipped via Canada Post and customers are responsible for shipping charges unless the minimum spend is met to qualify for free shipping.

DAMAGES & MIS-SHIPS

Customers are responsible to verify and confirm the contents of each shipment upon receipt. Claims are required to be made within 7 days of receipt of goods.  If there is a discrepancy or if any items were damaged during transit, you must retain the box that the item(s) arrived in so that we may file a report with the carrier.

RETURNS

We are unable to accept returns for the following reasons but not limited to;

• Used merchandise will not be eligible for returns due to health and safety reasons.
• Damaged packaging
• Articles of clothing, lingerie, latex accessories or costumes
• Testers, or display models
• Any product that is missing components, accessories, or any other piece included in original condition
• Products which are not in the manufacturer’s original packaging
• Items with an expiration date such as personal lubricants and other topicals, contraceptives, and edible items.

Pricing

Please note that all prices are subject to change without prior notice